Viking · Chicago, IL
Dishwasher Repair
Panel-front and stainless Viking dishwashers: fill and drain faults, wash pressure that has fallen away, heating and dry problems, and the leaks that show up at the toe kick before anywhere else.
How it gets described on the phone
- The cycle runs its full length but the top rack comes out dry and dirty
- Water is still standing in the sump the next morning
- A cycle stops partway through and the panel will not clear
- A damp patch keeps returning under the toe kick or on the cabinet floor
What actually gets measured
- Fill volume and the inlet valve, timed over a real cycle rather than assumed from a full-looking tub
- Wash pressure at the spray arms, and the arms themselves turned by hand for the bearing that has seized
- Drain pump, check valve and the air gap or high loop under the sink that a slow drain usually turns out to be
- Heating circuit and the thermistor behind a load that comes out wet, before the dry setting is blamed
- Door seal, hinge tension and the sump gasket — where the toe-kick damp almost always originates
Most dishwasher calls resolve into one of two questions: is enough water arriving, and is it leaving. A machine that fills short washes badly at every rack position and gets diagnosed as a failed pump; a machine that drains slowly leaves standing water that gets diagnosed as a leak. Both are answered by timing a real cycle rather than by opening the door mid-wash, which is why the visit starts by running one.
What it costs
Quoted as a band now, as one figure in your kitchen
Flat $89 service call covering the visit and full diagnosis, credited against the repair once you approve it.
- Igniter or burner assembly $180 – $480
- Oven thermostat or heating element $200 – $440
- Refrigeration fan or defrost system $290 – $670
- Dishwasher pump or control $200 – $410
- Control board or touch panel $440 – $690
- Compressor or sealed-system repair $1,420 – $2,950
Where a job lands inside its band comes down to the part your serial takes and how far the appliance has to come apart to reach it. The $89 you paid for the visit comes off that figure the moment you approve the work, and nothing is replaced on suspicion.
For scale — a comparable Viking replacement, before installation — runs $6,940 to $16,040. That is the number the bands above are worth reading against.
What people said afterwards
Rated 4.9 from 1369 reviews
It would fill, pause and then flash at me instead of washing. Failed circulation pump, which he confirmed with a meter rather than by guesswork, and the replacement went in the same visit.
Imelda C. · Wicker Park
Everything came out wet at the end of a full cycle. He found the vent flap stuck and the heating element open, dealt with both, and pointed out the rinse aid setting had also been left off.
Fitzgerald B. · Avondale
Glasses were coming out gritty and cloudy no matter the cycle. Spray arm was blocked with scale from our water and the filter had not been cleaned in years. He descaled it and showed me the routine.
Henrietta Z. · Portage Park
Booking
Book the visit, or just ask the question
Dispatch is answered around the clock. If the answer is "that is a five-minute check you can do yourself", that is what you will be told on the phone rather than sold a visit for.
